Care at Riverstone
Support and care when you need it
We offer Riverstone residents the best care available. We are highly regarded, by both our clients and the care industry, so if the question of care does come up in the future, you know you will always be in the safest hands.
We work seamlessly with residents to promote health, wellbeing and keeping active. We also support recovery following illness or injury, through the provision of care in the comfort of residents’ own homes.
Your health, your wealth
Your health, in expert hands
Catch a glimpse of life at Riverstone with our collection of short films and videos, featuring resident interviews, special guest appearances and video tours of our London residences.
Care without compromise
At Riverstone, your home is truly for life. Whatever level of care you may need now or in the future, you can remain in the comfort of your own apartment while accessing expert support. We partner with carefully handpicked care specialists, ensuring you and your loved ones have access to the very best expertise whenever it’s required.
Health concierge
Our dedicated Health Concierge service is with you every step of the way—introducing you to trusted professionals, coordinating your care, and making sure everything is managed seamlessly. Working collaboratively with our chosen experts, we provide personalised care that’s tailored around you, giving complete peace of mind for both residents and their families.
Who we work with
What the family of our residents say
One of the most important aspects of finding somewhere for my parents to live for my brother and I, was safety. I’m so grateful for the commitment that Riverstone have to each individual, it’s everything to know that when we leave, they are taken care of.
What makes us different
If you request a care service or help from us, we will complete a care needs assessment to best understand your unique requirements. The care we provide is entirely driven by your needs, wishes and life choices. We are there to assist and enable, never to dictate or impose.
Frequently asked questions
The word care is unusual, because it simultaneously has very positive and negative meanings. I care about my friends, at Riverstone we genuinely care about our residents – we want them to be happy, well, and living the way they want to.
Once you start talking about care as in somebody needing care or being cared for, it often becomes negative. It can become associated with a loss of power, a loss of independence for the person receiving that care. We don’t talk about care at Riverstone, we talk about support to stay independent. This change of language puts you or the person requiring care back into the centre of their world. It’s all about empowerment and choice.
People are often surprised when I talk about how many people need formal care for any significant period of time. It’s easy to think that it’s something that almost every older person needs, however if we look across the whole of society, it’s only around one third of people.
At Riverstone, we expect the number to be much lower, with around 15 percent of residents needing support at any time, which will be a mix of long and shorter term support.
Research has shown that living in a retirement community with an active wellbeing programme such as we have at Riverstone, means that you are less likely to ever need formal support compared to if you’d stayed in your previous home. And if you do need some care or support in a retirement community, you need less of it than in an ordinary house.
We’re confident when we say that if you move to Riverstone, you won’t need to ever move to a care home. We want you to stay living in your own home, as part of your community and social circle, whatever life throws at you. Needing even a high level of support doesn’t necessarily mean that you would be confined to your apartment.
The wellbeing team are here to recommend and introduce you to whoever you might need to support you.
The wellbeing team are here to help take the emotional pressure of arranging support away from you and your family, if you wish us to. We choose carefully who we work with at Riverstone, looking at quality but also the particular approach that the care company takes so that we know if they could be right for you.
At Riverstone, we make it less likely that you will need to have paid for care or support to stay independent.
The reason people need long term help is often due to frailty, and we now know that frailty can be prevented, this is the purpose behind what the Riverstone Wellbeing team do. Being part of a community, staying both interested and interesting, guards against physical and mental decline, and this is why we have the Riverstone Club.
Research has shown that people living in a retirement community with a wellbeing service need less formal care and support than if they’d stayed living in their own home. People who moved in with a care package in place found themselves either cancelling it all together, or reducing it after 6 months.